customers waiting

October 1, 2013

The Often Forgotten Part Of The Customer Service Or Customer Experience Process

As part of the process of writing my blog posts, I often scour the web to find articles and resources that serve as inspiration or ideas […]
March 11, 2013

Improve your customer service by asking what would your Mum do – Interview with Lee Cockerell

Today’s interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt Disney Company. […]
March 20, 2010

Customer retention: How do you make your customer waiting experience sticky?

This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]