December 13, 2021
Today’s podcast interview, like last week’s, is different. Last week I shared the first part of a two-part conversation about a new book project: Punk XL, […]
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- mobile application
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- Paige O'Neill
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- paint
- Pal's Sudden Service
- Pam Warren
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- PARTTEAM & OEMKIOSKS
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- perceive
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- Performance
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- Peter A. Hunter
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- Pets At Home
- Phil Barden
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- philosophy
- phone
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- phone calls
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- phrases
- Piece of Cake
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- Pierce Buckley
- pillars
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- pipelinersales.com
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- political brands
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- Practical Guide
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- Prediction
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- question
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- queuing
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- Quiq
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
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- rear view mirrors
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- rearview mirrors
- Rebecca Martin
- reboot
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- recognition
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- resource
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- Robin Collyer
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- Robotics Technology
- robust network
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- rocky howard
- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- root cause
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- Rosie Jones
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- rule
- rules
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- Ryan Mccarty
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- Ryanair
- saas
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- Salesflare
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- Sam Boonin
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- Sam Richardson
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- Sample Size
- sampling
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- SAP
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- Sara Richter
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- save a million hours
- SCA
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- Scott Addington
- scott gould
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- Scourie
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- Sebastian Henkes
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- self service
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- Semafone
- Sendoso
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- Serena Riley
- service
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- Service Culture
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- seth
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- Sexual Wellbeing
- shackled by the skills gap
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- share love
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- shawshank
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- Shirute
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- short term
- showrooming
- Sid Banerjee
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- silence
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- silent
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- smashing magazine
- sme
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- snake oil
- social
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- Sol
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- solution
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- Some Tips
- sonic branding
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- sort your brain out
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- speech analytics
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- Spitch
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- stand out
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- starts
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- step by step guide
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- Stickiness
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- Stijn Eulaerts
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- Sue Duris
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- The Customer Experience Professionals Association
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- transport
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- treat
- treats
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- true customer
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- trust
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- twelve
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- uk
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- UK CE Awards
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- Unconscious Bias
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- unified desktop
- Unilever
- united airlines
- united breaks guitars
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- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
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- Unorthodox Ventures
- Unruly Media
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- unum
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- Upshot.ai
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- us
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- us data
- usability
- User Experience
- User Experience Design
- user generated content
- User Reviews
- usertesting
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- Utility Bills
- utility theory
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- value exchange
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- vanguard method
- vanity metrics
- Vasco Pedro
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- Verint
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- Vht
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- video
- Video Course
- video games
- Viisi
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- viral videos
- virgin atlantic
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- Vision
- visioning
- VITEC
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- Vivek Sharma
- VoA
- VoC
- vocal
- Voice AI
- voice analytics
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- Volatility
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- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
- Walker Sands Digital
- wall street journal
- Walt Disney
- Walter Flaat
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- warren bennis
- Warwick Business School
- waste
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- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- weber shandwick
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- Website
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- WelcoMe
- well being
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- wendy lea
- Wendys
- Wes Towers
- wfm
- WFO
- Wharton
- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
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- white papers
- whitepaper
- who is
- Why Customers Leave
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- Why Should Anyone Work Here?
- WiCX
- will beckett
- will mcinnes
- Willem Romanus
- wins business
- winweb
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- Wise Words
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- Women In CX
- word
- word of mouth
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- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
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- workforces
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- World Class Customer Experience
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- Wow
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- writing
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- X Index
- xceptional
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- Yammer
- Yaron Morgenstern
- Yext
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- You Can Be as Young as You Think
- you lead
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- young brain
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- your best customers
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- your social media
- your team
- youth
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- youtube
- Yuval Brisker
- Zalando
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- zara
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- Zenarate
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- Zombie
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- zone
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- Zuper
- Zurich
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