February 18, 2019 February 18, 2019The six core elements of ROCKSTAR customer experience – Interview with James DodkinsToday’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James […]
November 26, 2018 November 26, 2018The 73 year old lady and an unexpected customer service lessonRecently I had the pleasure of speaking to James Dodkins on his Rockstar CX podcast. As a precursor to the show, James asked me to collect […]