rockstar cx

February 18, 2019
Rock star

The six core elements of ROCKSTAR customer experience – Interview with James Dodkins

Today’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James […]
November 26, 2018
World of Warcraft

The 73 year old lady and an unexpected customer service lesson

Recently I had the pleasure of speaking to James Dodkins on his Rockstar CX podcast. As a precursor to the show, James asked me to collect […]