dave brailsford

July 17, 2023
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Microexcellence: What can marginal gains and the Tour de France teach us?

This is a guest post from Ben Mercer at Leisure Lakes Bikes. The Tour De France, which sees its 110th outing this summer (July 1-23), has […]
August 13, 2013

When it comes to improving customer experience, what are your Brailsfords?

I love discovering new ways of looking at how we increase performance and deliver better service. I’m, particularly, inspired by insights from different areas like sport, […]
March 5, 2012

Customer Service lessons from Brailsford and Team GB cycling

photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
October 7, 2011

Lessons from the GB cycling team for all in customer experience?

photo credit: Tompy Maz Iqbal over at The Customer Blog has started to question the use of the label ‘customer experience’ in a recent post: Why […]