October 12, 2023
Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. Nate joins me today to talk about the recent […]
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- Peter Kriss
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- Peter Shankman
- Peter van der Putten
- Pets At Home
- Phil Barden
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- philosophy
- phone
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- phone calls
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- phrases
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
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- places
- Planning
- Play
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- Player Experience
- Plum Voice.
- podcast
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- Point Scale
- political brands
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- poor customer service
- poor service
- Popular Channels
- Positive Customer Experience
- Positive Customer Experiences
- possible solutions
- Post Office
- post-pandemic
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- Powerhouse
- PPR
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- Practical Guide
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- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
- Prediction
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- Preferred Channel
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- pret
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- primacy effect
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- Priyomes
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- Proactivity
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- Process
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- ProdecureFlow
- product
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- Purpose
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- Qualtrics
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- quarters
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- question
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- queue
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- Quiq
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
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- rear view mirrors
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- Rebecca Martin
- reboot
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- Reckitt
- recognition
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- referral
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- reflections
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- relation
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- Relative Attractiveness
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- report
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- reports
- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
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- response rates
- responsetek
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- Rest
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- retail
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- retail business
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- Revenue Growth
- Reverb.com
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- revolution
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
- Richard Bassett
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- richard hammond
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- richer sounds
- Richie Manu
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- rife
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- riverview
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- roaming
- Rob Brown
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- Robert Bell
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- Robotics Technology
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- rock climbing
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- rocky howard
- Roger Beadle
- Roger Dooley
- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- root cause
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- Rory Sutherland
- Rosie Jones
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- Rotterdam
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- Roxie Strohmenger
- RPA
- rubbish
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- rule
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- Running
- Ryan Cheyne
- Ryan Hollenbeck
- Ryan Mccarty
- Ryan McDonald
- Ryanair
- saas
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- Sabio
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- sacred cows
- Sales
- Sales And Marketing Software
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- Salesflare
- salesforce
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
- Sandra Thompson
- Sandy Rogers
- Sanish Mondkar
- Sanjay Brahmawar
- SAP
- Sap Fieldglass
- Sarah Metcalfe
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- save a million hours
- SCA
- scale
- scaling up excellence
- schemes
- Schindler Elevator Corporation
- science
- Science And Technology
- Scott Addington
- scott gould
- Scott Moorehead
- Scott Pulsipher
- Scourie
- Scourie Hotel
- Sdl
- Seamless Experience
- search
- search engine optimization
- Sebastian Henkes
- See You Tomorrow
- seedrs
- SeekThem
- self organising teams
- self scheduling
- self service
- selfridges
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- Semafone
- Sendoso
- Seneca
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- senior executive
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- Serena Riley
- service
- Service as unusual
- service channel
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- Service Culture
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- service industry
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- Service Leader
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- Service Quality
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- Service Story
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- SERVICEBRAND
- Serviced Apartments
- ServiceNow
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- Services Organisation
- Services Organizations
- Services Provider
- Serving Customers
- Serving People
- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shandel McAuliffe
- share love
- Share Your Ideas
- Share Your Story
- shawshank
- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
- Shirute
- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
- Siegel+Gale
- Siemens
- siemens enterprise communications
- Signifyd
- signposts
- silence
- silenced
- silent
- silos
- Simon Moore
- Simon Morris
- Simon Thorpe
- Simple Ideas
- simple rules
- simple steps
- Simple Survey
- simples
- SimpleTiger
- simplicity
- simplicity index
- simplification
- Simplr
- Simply Brilliant
- Simply Business
- Single Customer View
- sir terry leahy
- siri
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- Sitel
- Sitespect
- six keys
- six thinking hats
- skepticism
- skill
- Skill Acquisition
- Skills
- Skills based model
- skills gap
- Skillshare
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- Skype
- small batch coffee
- Small business
- Small Business Blog
- small business growth
- small business marketing
- Small Business Marketing Books
- Small Business Marketing Strategies
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- Small Changes
- smaller companies
- smart
- Smart Insight
- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
- Sms
- snake oil
- social
- social beings
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- social crm
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- social service
- Social Software
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- sociology
- software
- software advice
- Software AG
- Software Buying
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- Sol
- solicitors
- Solid Rock Consulting
- solution
- solutions
- Solve
- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
- soundtracks
- sources innovation
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- South Africa
- Southern Water
- Southwest Airlines
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- speech analytics
- speed
- speedcommunications
- Spich
- Spitch
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- sponsor videos
- sport
- sports
- Spotify
- spotlight
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- staff
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- Stan Phelps
- stand out
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- Starbucks
- start
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- starts
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- statistical survey
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- Staycity
- Stefan Thomke
- stefan topfer
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- step by step guide
- Stephan Aarstol
- Stephanie Nerlich
- stephen waddington
- Steve Abernethy
- Steve Curtin
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- Steve Morrell
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- Stickiness
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- Stijn Eulaerts
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- Store Reviews
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- Story
- Story Driven
- Storytelling
- strategic
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- strategic management
- Strategic Planning
- strategies
- strategy
- strategy business
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- strength
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- strong
- Strong Customer Authentication
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- structured data
- study
- subject matter experts
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- subscription business model
- success
- Success Hacker
- Success Plan
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- successful entrepreneurs
- Sue Duris
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- Susan Ganeshan
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- sustainability
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- Swisscom
- switching costs
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- syed hasan
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- Tability
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- Talent
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- talk
- talker
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- Tara DeZao
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- Tasha Reasor
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- team
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- team sky
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- Teamsupport
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- technology adoption
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- telephone tree
- telephony
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- temkin
- Tenacity
- term
- tesco
- tescos
- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Power of Instinct
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
- Tim Pickard
- time
- Time Management
- time money
- Timetrade
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- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
- To A Louse
- Toa Technologies
- Todd Eby
- todd olson
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- Tom Gibby
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- Tom Martin
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- toms
- toms shoes
- Tony Adams
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- Top Tasks
- Total User Experience
- Touchpoint
- Tove Kjellén
- Tower Magazine
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- township
- Toxicity
- Traditional Marketing
- Traditional Marketing Methods
- traditional values
- Training
- training company
- Transavia
- transformation
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- transformational leadership
- translation
- transparencies
- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
- trusted
- Trustpilot
- TrustRadius
- trusts
- TSB
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
- uk retail
- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
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- unstructured data
- unum
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- Upshot.ai
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- us
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- usability
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- user generated content
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- using social media
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- utility theory
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- vala afshar
- values
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- vanguard method
- vanity metrics
- Vasco Pedro
- Vasili Triant
- Verint
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- Vht
- Victoria Wejchert
- video
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- Viisi
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- virgin atlantic
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- Virgin Holidays
- Virtual Assistant
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- Vision
- visioning
- VITEC
- Vivek Jetley
- Vivek Sharma
- VoA
- VoC
- vocal
- voice analytics
- Voice Assistant
- voice of the agent
- Voice Of The Customer
- voicemail
- Volatility
- Voxpro
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
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- wall street journal
- Walt Disney
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- Warranty
- warren bennis
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- waste
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- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- Website
- Website Live Chat
- WelcoMe
- well being
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- wellness
- wendy lea
- Wendys
- Wes Towers
- wfm
- WFO
- Wharton
- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
- Whisky Production
- white papers
- whitepaper
- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
- will mcinnes
- Willem Romanus
- wins business
- winweb
- winweb online office
- wireless
- Wise Words
- Wix Answers
- Women In CX
- word
- word of mouth
- word of mouth marketing
- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
- workforce optimisation
- workforces
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- Workplace
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- World Class Customer Experience
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- World Class Services
- World Cup
- world retail congress
- World Tourism
- World Wide Waste
- world wide web
- WorldValuesDay
- worst customer
- worth
- Wow
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- writing
- Writing A Blog
- Writing Tips
- Writing Well
- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
- XM platform
- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
- yolanda facio
- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
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- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
- your employees
- Your Existing Customers
- Your Service
- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
- Zappos
- Zappos Insights
- Zappos.com
- Zappos.com Inc.
- zara
- zara store
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- Zenarate
- zendesk
- zero party data
- Zig Serafin
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- Zimbra Inc.
- Zingermans
- ZipRecruiter
- Zoho
- Zokri
- Zombie
- Zombie loyalists
- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
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