Customer retention

July 14, 2021
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Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
May 18, 2021
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We need to talk about the messy middle of customer experience

Last month I was asked to appear on a BBC local radio show to talk about customer service and why often it can be so hard […]
May 14, 2021
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Are companies on the cusp of a customer relationship crisis? – Interview with David Campbell of SugarCRM

Today’s interview is with David Campbell, the vice president of product marketing at SugarCRM, the #1 rated Customer Experience platform. David joins me today to talk […]
May 11, 2021
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Why should you personalize everything for your customers

This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas. Your customers want to feel noticed. They’re keen to communicate, […]