Customer retention

September 5, 2019

If you want to improve your B2B customer experience, manage customer distress – Interview with Robert C. Johnson of TeamSupport

Today’s interview is with Robert Johnson, the co-founder and CEO of, a cloud-based, B2B software application built to help customer-facing support teams serve clients better […]
August 28, 2019
many faces

Humanising the workplace in the age of automation

This is a guest post from Tom Goodmanson, CEO, Calabrio The rapid development of new technologies over the last 15 years, including smart phones, social media, […]
August 9, 2019

Real competitive advantage in customer experience comes from understanding customers and what drives them away – Interview with David Avrin

Today’s interview is with David Avrin, a keynote speaker, an author, a consultant and also CEO of Visibility International. David joins me today to talk about […]
August 5, 2019

Learning practical lessons on customer experience from real life examples

This is a guest post by Angela White on behalf of ProProfs. Many companies see customer experience as a necessity when it comes to keeping their […]