I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It […]
Following on from my recent interview, The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy, today I […]
Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]