ceo

May 28, 2013

Are you ‘on the tools’ fixing your customers problems? You should be.

I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It […]
May 4, 2012

The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International

Following on from my recent interview, The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy, today I […]
December 2, 2011

Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart

Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]
October 18, 2011

What makes first direct so successful: Interview with their new CEO Mark Mullen

photo credit: First Direct It’s been a while since I posted an interview here on the blog. This one makes up number fifteen in the series […]