customer service complaints

February 26, 2016

The real reasons behind customer service complaints

This is a guest post that has been written by Debbie Fletcher on behalf of NICE. Believe it or not, this really happened. The story goes […]
May 31, 2013

5 Tips to Take Your Customer Service from Reactive to Proactive

I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
March 12, 2012

Handling customer service complaints is good, handling different types of people is better

Customer service can be improved not just by learning how to handle complaints better but also by learning how to handle different types of people better. […]