Positive Customer Experiences

April 7, 2013

The Sample Size of One: How to Listen to Individual Customers

UNDERSTAND TODAY’S CUSTOMER Today’s customers are more empowered than ever—and they’re shaping the success or failure of companies everywhere. With social media and smartphones in nearly […]
March 28, 2013

What Does Customer Experience Mean to Your Sales Team?

This is a guest post from Megan Webb-Morgan who writes about business communications and sales for a variety of business blogs across the web, including Resource […]