November 25, 2020
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The relationship between trust, honesty and simplicity when it comes to customer and employee experience – Interview with Brian Rafferty of Siegel+Gale

Today’s interview is with Brian Rafferty, the Global Director of Business Analytics and Insights at Siegel+Gale, a brand strategy, design and experience firm. They also define […]
January 22, 2018

Getting live chat right is much more than a software sale – Interview with Jamie Edwards of Kayako

Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
January 19, 2018
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How established providers can master omnichannel

The following article/interview was published on Dimension Data’s blog in December 2107. Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling […]
October 16, 2017

Delivering a great customer experience is not really a technology challenge any more – Interview with Mark Smith

Today’s interview is with Mark Smith, President of Kitewheel, which is the world’s only cloud-based Customer Journey Hub designed for innovative agencies and brands looking to […]