Recently, I was invited to participate in a discussion about how to improve customer service outcomes. At one point in the discussion, we were talking about […]
Today’s interview is with Brian Rafferty, the Global Director of Business Analytics and Insights at Siegel+Gale, a brand strategy, design and experience firm. They also define […]
Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
The following article/interview was published on Dimension Data’s blog in December 2107. Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling […]