bruce temkin

June 8, 2019

C+/B- is the grade the customer experience industry currently deserves – Interview with Bruce Temkin

Today’s interview is with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of […]
October 17, 2012

Improve customer loyalty by ditching surveys and solving problems, including the silent ones

I was going through some old bookmarked and saved articles whilst thinking about what to write today and came across: The Customer Aggravation Index: Predicting Customer […]