Customer Life Cycle

June 5, 2017
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Harnessing Your Data to Improve Customer Experience

Here’s a recent talk that I recently gave at Whitehall Media’s Big Data Analytics conference in Amsterdam called ‘Harnessing Your Data to Improve Customer Experience’. Here’s […]
August 28, 2015

Customer experience failures are more likely to be remembered than successes – Interview with Paige O’Neill of SDL

Today’s interview is with Paige O’Neill who is Chief Marketing Officer of SDL, a global Customer Experience software solutions provider. Paige joins me today to talk […]
February 19, 2015

How to implement an effective proactive customer service strategy

View image |   Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3 This is the last article in a […]
April 11, 2014

Five ways to become more agile and responsive to your customers’ needs

About a month ago I wrote a piece called: Are You Sure Your Customers Will Wait Two Years For You To Change? The title and thrust […]