future

May 25, 2021
Here and Now serie TV 2018

Why the future of customer experience lies in the present

I remember flying from London to Barcelona five years ago to speak at a conference. On entering the departure lounge, I was notified that the plane […]
October 3, 2014

Five key trends that will define the future of customer service – Interview with David Mattin of trendwatching.com

#173966573 / gettyimages.com Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the […]
November 28, 2010

Back to the Future: The Future’s Bright, The Future’s Social #likeminds

Back to the Future? Today is the one-year anniversary of this blog give or take a few days. Phew! That year flew by really quick. It’s […]
November 28, 2010

Back to the Future: The Future's Bright, The Future's Social #likeminds

Back to the Future? Today is the one-year anniversary of this blog give or take a few days. Phew! That year flew by really quick. It’s […]