simplicity

June 18, 2018
Martijn's orange jacket

Digital transformation and the pursuit of customer centricity: Lessons from the frontline – Interview with Martijn Gribnau of Genworth Financial

Today’s interview is with Martijn Gribnau, Chief Transformation Officer, at Genworth Financial, an S&P 400 insurance company that is focused on providing long term care insurance, […]
May 14, 2018
Lidl

Lidl, disrupting the UK market and striving for simplicity – Interview with Ronny Gottschlich

Today’s interview is with Ronny Gottschlich, the CEO and Founder of Heunadel Retail Advisory and former Managing Director of Lidl UK. Ronny joins me today to […]
August 11, 2011

Clutter just causes poor customer service, is it time to tidy up your act?

photo credit: jenny downing Note: This is a guest post from James Lawther who writes about service improvement at The Squawk Point and by day is […]
March 13, 2011

Is simplicity at the heart of your customer experience?

Charles Mingus, the legendary jazz bassist once said: “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” and The Roman orator […]