April 4, 2014

Customer experience requires a new type of responsive leader – Interview with Sid Banerjee of Clarabridge

Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, particularly when it comes to helping firms mine […]
February 19, 2013

Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor

Today’s interview is with Will Beckett of Hawksmoor, a rapidly growing restaurant brand in London, and follows on from my recent interview: Customer service, people and […]
February 12, 2013

Customer service, people and how caring does scale – Interview with Gary Vaynerchuk #1aDayQandA

Today’s interview is with Gary Vaynerchuk and follows on from my recent interview: Unruly engagement, creativity and collaboration is built on two things: People and Places […]
March 12, 2012

Handling customer service complaints is good, handling different types of people is better

Customer service can be improved not just by learning how to handle complaints better but also by learning how to handle different types of people better. […]