March 22, 2012

Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosper

Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
April 15, 2011

Why are UK companies a long way behind their US counterparts when it comes to engaging with their customers via social media?

Often I hear complaints from companies in the UK that they are finding it increasingly hard to keep up and to engage with their customers, deal […]
January 14, 2011

Is customer service bad in the UK and is it a class thing?

A shorter post today as I wanted to ask your advice and opinion on something. A couple of days ago I saw an article: Why is […]