ServiceNow

July 14, 2023
khara woods n4Lw7zArIk unsplash

The messy middle of customer service revisited – Interview with Michael Ramsey of ServiceNow

Today’s interview is with Michael Ramsey, VP of Customer Workflow Products at ServiceNow, a cloud computing platform that helps companies manage digital workflows for enterprise operations. […]
July 14, 2021
cellular 4599956 1280

Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
February 24, 2021
1950406926 c530f37d57 k

We need to talk about customer service’s “messy middle” – Interview with Michael Ramsey of ServiceNow

Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that helps enterprises manage digital workflows and […]
August 7, 2020
office 932926 1280

Lessons learned from the move to remote working – Interview with Dean Robison of ServiceNow

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of […]