Wow Service

December 28, 2017
how to wow

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 2

This is the second part of the article: 57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience. As […]
December 23, 2017
how to wow

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1

Over the course of the last 18 months and since How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing was published I’ve continued […]
December 19, 2016

Most organisations are ignoring the behavioural element of customer experience – Interview with Morris Pentel

Today’s interview is with Morris Pentel, who is the Chairman & Founder of the Customer Experience Foundation, a leading organisation in Customer Experience Science. Morris joins […]
October 10, 2016

Service design and creating experiences that work for customers, employees and stakeholders – Interview with Birgit Mager

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and […]