Emotion

February 4, 2017

Behavioural insights and what is really going on in the minds of your customers – Interview with Dr. Simon Moore of Innovationbubble

Today’s interview is with Dr. Simon Moore (BSc, PhD, CPsychol), a Chartered business and consumer psychologist who specialises in uncovering emotional and personality influences on behaviour. […]
November 24, 2014

The longest lasting emotions in customer experience

I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new […]