January 26, 2024 January 26, 2024The raw and honest truth about what agents think about their jobs – Interview with Juanita ColeyToday’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, […]
May 9, 2022 May 9, 2022Self-Scheduling: The answer to agent stress in modern, omnichannel contact centresThis is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]