Small business

April 26, 2019
Q and A

Q&A: Talking about improving customer experience

The following is a Q&A conversation that I had with Anna Jordan, a reporter at SmallBusiness.co.uk. The conversation was originally published here. The customer experience is […]
July 9, 2014

Customer Relations – learn to look as well as listen

This is a guest post from Jennifer Welford, Small Business Team – Accounts and Legal. ‘Ethnography’ is one of those obtuse marketing words, like ‘psychographic’ or […]
December 7, 2012

Commitment, clarity and fanatical customers and employees – Interview with John Jantsch of Duct Tape Marketing

Today’s interview is with John Jantsch of Duct Tape Marketing who has recently added The Commitment Engine to the set of books that he has authored. […]
September 21, 2012

Spread the love – Interview with Alexis Dormandy of LoveThis.com

Following on from my recent interview, The Age of the Customer – Interview with Kerry Bodine about her new book Outside In, today I’m very excited […]