behavior

June 4, 2013

Empathy and generosity – the keys to engaging your customers and people

It’s no secret that I am a fan of Jessica Hagy, her books and her blog: Indexed. I was also lucky enough to interview her about […]
September 25, 2012

Employee engagement and happier customers: Is it as simple as saying ‘Well done!”

In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK […]
September 24, 2010

Employee motivation: Is the solution to treat them like customers?

In a recent article about employee motivation from HR Magazine called Employers face a challenge to retain their most talented employees, warns a Randstad survey, the […]