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- Level Of Customer Satisfaction
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- market
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- Onesixtyfourth
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- psd2
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- racism
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- Sam Boonin
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- sampling
- san antonio
- Sandra De Zoysa
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- save a million hours
- scale
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- schemes
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- science
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- scott gould
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- Scourie
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- search
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- seedrs
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- shackled by the skills gap
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- share love
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- shawshank
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- showrooming
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- [24]7
March 20, 2021
March 20, 2021
Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for Genesys, a global leader in cloud -based customer experience and contact centre solutions that […]
February 2, 2021
February 2, 2021
In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
November 29, 2020
November 29, 2020
This is a guest post from Divya Bhat, Marketing Generalist & Content Strategist at Apty. The impact of the pandemic on global businesses – large & […]
November 4, 2020
November 4, 2020
Over the last few months, there has been much talk about how an organization’s ability to deliver great service and experience to their customers is dependent […]