Google

August 28, 2020
success 2081168 1280

Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful – Interview with Harvard Business School Professor Stefan Thomke

Today’s interview is with Stefan Thomke, who is the William Barclay Harding Professor of Business Administration at Harvard Business School. Stefan joins me today to talk […]
July 27, 2018
Voxpro

How to go from 800 to 5000 employees in 3 years and still deliver beautiful customer experiences

As more and more parts of the customer journey are digitized and automated, the role of front-line customer service staff is evolving. Through the use of […]