relationship marketing

October 2, 2017
Smiley Face

The meaning of personalised customer experience – Interview with Jamf, Paycor and Qumulo

Today’s interview is a little different and is the first time that we have tried to conduct a roundtable style interview on the podcast. My guests […]
October 22, 2015

Why encouraging your customers to complain will improve your customer experience

Customer experience is all about perception. The perception of the experience that a customer has when it comes into contact with a firm or brand. Now, […]
March 6, 2015

Are You Doing These 5 Things Your Customers Hate?

When we reach a level of consistency in our sales or conversions, we tend to think we’ve got our customers all figured out. But what if […]
September 1, 2014

How Brainshark got its customers talking about them

We all know how important positive word of mouth and advocacy is to the growth and success of a business. However, many businesses find it difficult […]