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- Journey
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- Lean
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- Lee Cockerell
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- legal
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- Lego Serious Play
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- Leon Gauhman
- Less Conversation
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- Level Of Customer Satisfaction
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- Mads Fosselius
- Magic Circle
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- Make work more fun
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- market
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- Onesixtyfourth
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- organisation
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- proactive
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- psd2
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- question
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- racism
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- rear view mirrors
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- Rebecca Martin
- reboot
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- recognition
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- referral
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- relation
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- report
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- rubbish
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- Sam Boonin
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- Sample Size
- sampling
- san antonio
- Sandra De Zoysa
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- SAP
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- save a million hours
- scale
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- schemes
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- science
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- scott gould
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- Scourie
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- search
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- Sebastian Henkes
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- seedrs
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- seth
- seth godin
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- Sexual Wellbeing
- shackled by the skills gap
- Shandel McAuliffe
- share love
- Share Your Ideas
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- [24]7
September 7, 2021
September 7, 2021
Organizations are often fraught with gaps in perception, and many of these impact their ability to improve both the customer and employee experience. Bain is responsible […]
April 9, 2021
April 9, 2021
Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering […]
June 5, 2017
June 5, 2017
Here’s a recent talk that I recently gave at Whitehall Media’s Big Data Analytics conference in Amsterdam called ‘Harnessing Your Data to Improve Customer Experience’. Here’s […]