professional service firms

May 17, 2013

Customer engagement, social CRM and cool tools for professional services firms – Interview with Mark Bower

Today’s interview is with Mark Bower, co-founder and CTO of CubeSocial, who are developing and have launched some cool products in the social CRM and customer […]
October 31, 2012

Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry

Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]