Avoiding the trap of surveying too early, too late, or too many things at the same time. Many companies diligently survey their customers and work hard […]
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]
Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited […]