Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited to share with you an interview that I recently conducted with Ian McGarrigle, Chairman of the World Retail Congress about the upcoming conference in London on 19th-21st September where they will be discussing the key topics at the heart of every retail boardroom – customer understanding, changing patterns of behaviour, mobile, stores, omni-channel, sustainability, brand and marketing, leadership, technology, and international expansion.
This interview makes up number twenty-sixth in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
Below are highlights from our interview:
About Ian (from his LinkedIn profile)
Ian has worked in business to business journalism, publishing and event organising for the retail industry for over 20 years, in particular with Retail Week, Retail Solutions, Retail Interiors, Retail World and now the World Retail Congress and Awards.
Ian recently joined Pelham Bell Pottinger, a financial PR and communications company, in January 2012 as Director on the retail team but continues as advisor on the programme and Chairman of the World Retail Congress.
Thanks to CHRISSPdotCOM for the image.