management

January 4, 2022
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A glimpse into 2022: How can contact centres plan ahead?

This guest post by Dave Hoekstra, a Product Evangelist at Calabrio, reflects on lessons learned by contact centres in 2021 and offers a glimpse into 2022, […]
November 26, 2021
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How can managers support and progress their hybrid workforces?

This is a guest post from Natasha Bougourd, a copywriter for Impact International. COVID has revolutionised the way we work, and many businesses are now living […]
November 8, 2021
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Customer service teams: the time for more service advocacy is now

Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression […]
May 28, 2021
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Employee experience, the war for talent and what to avoid in a back to the office strategy – Interview with Steve Lucas of iCIMS

Today’s interview is with Steve Lucas, CEO of iCIMS, a talent cloud company. Steve joins me today to talk about changes in working patterns over the […]