management

November 18, 2022
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The Problem Pause

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]
January 31, 2022
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Leadership, employee experience and the Zoom ceiling – Interview with Dr Elora Voyles of TINYpulse

Today’s interview is with Dr. Elora Voyles, an Industrial-Organizational Psychologist and People Scientist with TINYpulse, a provider of employee engagement and feedback software. Dr Elora joins […]
January 4, 2022
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A glimpse into 2022: How can contact centres plan ahead?

This guest post by Dave Hoekstra, a Product Evangelist at Calabrio, reflects on lessons learned by contact centres in 2021 and offers a glimpse into 2022, […]
November 26, 2021
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How can managers support and progress their hybrid workforces?

This is a guest post from Natasha Bougourd, a copywriter for Impact International. COVID has revolutionised the way we work, and many businesses are now living […]