September 27, 2023 September 27, 2023CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGSToday’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […]
January 10, 2020 January 10, 20207 Customer-experience-related predictions for 2020At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]