May 21, 2018 May 21, 2018The potholes of scaling customer support and service – Interview with Michael Redbord of HubSpotToday’s interview is with Michael Redbord, General Manager of the Service Hub at HubSpot, a technology company that builds sales and marketing software. Michael joins me […]
March 24, 2018 March 24, 2018Simpler service or experience paysOver the last few weeks I’ve had the pleasure of speaking at a handful of conferences and in-house workshops, where I have been talking about some […]