Client Services

March 20, 2015

Social listening could replace traditional voice of the customer methods – Interview with Dana Miller of Crimson Hexagon

Today’s interview is with Dana Miller, the SVP of Client Services at Crimson Hexagon, a social media data analytics firm that enables users to listen to […]
January 10, 2014

Delivering first-class customer service – a law firm’s perspective – Interview with QuastelMidgen

Today’s interview is with Michael Haringman and David Quastel of QuastelMidgen, a law firm in London. Michael is the firm’s senior partner and David is the […]