August 25, 2020
listen with your heart

The value of putting heart into your customer and employee listening

Recently I came across a quote from Donella “Dana” Meadows, an American environmental scientist, educator, and writer and author of the books The Limits to Growth […]
April 16, 2013

Word of mouth marketing starts with proper listening – Interview with Molly Flatt of 1000 Heads

Today’s interview is with Molly Flatt, Word of Mouth Evangelist for global marketing agency 1000heads, to get some insight into how to get the most out […]
February 28, 2012

Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.

I haven’t posted for a few days as I’ve been away in Marrakech with Hana following our wedding last week. So, today after arriving back on […]