January 20, 2020
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The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years – Interview with Rohit Bhargava

Today’s interview is with Rohit Bhargava, a trend curator, founder of the Non-Obvious Company, and the author of six best selling business books including the Wall […]
August 25, 2011

Service 2020: Megatrends for the Decade Ahead – Report and Some Reflections

photo credit: ChazWags I was lucky enough to recently come across a report written by The Economist Intelligence Unit, a research, analysis and publishing sister business […]