October 21, 2022 October 21, 2022Why skills training your customer service team doesn’t workThis is a guest post by Lara Khouri, founder of there is no spoon, a boutique people experience and change leadership consultancy. It is the first […]
February 2, 2015 February 2, 2015Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your ServiceToday’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Proven Path to […]