December 8, 2017

Four insights from leading thinkers that will transform your employee engagement and performance

Despite heavy investment by organizations to improve their customer experience, customers still complain about inconsistent and unsatisfactory experiences. Moreover, when put to leaders and managers of […]
August 20, 2013

Customer and employee engagement and Managing By Wandering Around (MBWA)

I was recently contacted by Matt Tenney about whether I would be willing to conduct an email interview for his blog and, perhaps, for use in […]