Inclusivity

July 6, 2021
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Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]
August 14, 2020
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Difficult conversations and building more inclusive and diverse organizations – Interview with Jenn Graham of Civic Dinners

Today’s interview is with Jenn Graham, Founder and CEO of Civic Dinners, who design and facilitate conversations on key topics that can help organizations build a […]