Ross Daniels

February 14, 2022
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Banishing complexity – 5 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In my last article I discussed how to keep things simple in contact […]
February 4, 2022
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Contact centre operations: Keep it simple – keep it human

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. Running a contact centre today is a tricky business but it doesn’t have […]
September 24, 2021
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Contact centres simplified: 3 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In our last two blogs, we introduced the concept of adding simplicity to […]
August 27, 2021
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What’s stopping you from achieving simplicity in your contact centre?

The major barriers to simplification are closer to home than you may think.  An effective strategy starts at the top.  In this guest post, Ross Daniels, […]