Ross Daniels

June 15, 2022
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Workforce wellbeing – what does it really mean and why does it matter more than ever?

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. The impact of the past few years has been wide-reaching and traumatic. Flexible […]
February 14, 2022
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Banishing complexity – 5 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In my last article I discussed how to keep things simple in contact […]
February 4, 2022
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Contact centre operations: Keep it simple – keep it human

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. Running a contact centre today is a tricky business but it doesn’t have […]
September 24, 2021
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Contact centres simplified: 3 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In our last two blogs, we introduced the concept of adding simplicity to […]