August 19, 2019 August 19, 2019Punk CX says ‘Great at a few or average at a lot’I believe that the customer experience (CX) space is becoming like prog rock in the 1970s……. overly technical, too elaborate and complicated, inwardly focused, a little […]
May 24, 2019 May 24, 2019What would a punk rock version of CX look and feel like?Back in December 2017 I was sat with a friend of mine, Oisin Lunny, in the Basketmakers pub in Brighton. After 2-3 pints of Guinness, I […]