July 2, 2014 July 2, 2014Customer service should make promises – and then beat themOn Thursday evening around 9 p.m. I received a call from my bank (Royal Bank of Scotland). It was an automated call and, after going through […]
June 20, 2014 June 20, 2014Neuroscience, customer service and why we should always deliver and never over-promise – Interview with Dr. Jack LewisToday’s interview is with Dr. Jack Lewis, Managing Director and Founder of NeuroFormed and recent author, with best selling author and motivational speaker Adrian Webster, of […]
May 7, 2014 May 7, 2014The customer service strategy with the best RoIA recent article that I saw from Dr Jack Lewis & Adrian Webster, authors of a new book: Sort Your Brain Out, got me to thinking. […]