Today’s interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise communications platform. Matt joins me today to talk about B2B customer service and customer experience, why it needs to improve, what lessons B2B can learnt from B2C and a few predictions about what’s coming up in the customer service/customer experience arena.
This interview follows on from my recent interview: Startupland – Zendesk’s journey from a kitchen table in Denmark to the NYSE – Interview with Mikkel Svane – and is number 131 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights of my interview with Matt:
About Matt (taken from his Corvisa leadership team bio)
As President and CIO of CorvisaCloud, Matt Lautz is responsible for business development and strategic partnerships. With 15 years of experience in building and managing software companies, Matt started his first software development company at the age of 16 which grew into a software development and VoIP company where he served as CEO for over eight years. During his time as CEO, Matt led a team that managed customers in over 15 countries and processed over four million VoIP transactions per day. He also successfully led investment capital raises for more than 4.5 million dollars and orchestrated the acquisitions of two product lines.
Matt has been featured as an emerging business leader by BusinessWeek, Fast Company and The Wall Street Journal, along with multiple popular technology blogs.