Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time emotional intelligence feedback for customer service professionals which helps them have better conversations and build stronger rapport with customers. Joshua joins me today to talk about what they are doing, the science and thinking behind the technology, where it is getting applied and the benefits they are seeing.
This interview follows on from my recent interview – Co-creation, innovation and when you should get your customers involved – Interview with Prof. Jan van den Ende – and is number 205 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my interview with Joshua:
About Joshua (taken and adapted from his Cogito bio)
Joshua Feast is co-founder and CEO of MIT-spinoff Cogito Corp., who have created a technology that is helping customer service reps have better conversations and build stronger rapport with customers.
Joshua’s focus is on helping Cogito’s clients increase their customer interaction success. His track-record includes over fifteen years of solution delivery to human services, government and financial services organizations. He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship, and a Bachelor of Technology from Massey University in New Zealand.