Today’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Ron joins me today to talk about uplifting service, building a service culture, some examples of companies that are excelling at this and and why that’s important that every company builds their own service culture.
This interview follows on from my recent interview: Proactive customer service will pay back ten fold – Interview with Matt Lautz of Corvisa – and is number 132 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights from my interview with Ron:
About Ron (taken from his LinkedIn profile)
Ron Kaufman is a global service consultant, speaker and educator who specializes in building uplifting service cultures with leaders in the world’s largest and most respected organizations.
Ron is author of the New York Times, USA Today, Amazon, and Barnes&Noble bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”.
He is the founder of UP! Your Service, a global customer service education and management consultancy firm, specializing in service culture, customer service, customer experience, customer loyalty, customer and employee retention, motivation, empowerment and engagement for sustainable competitive advantage.
Ron’s company serves global clients in all industries, government and associations with offices in the United States and Singapore.
You can also connect with Ron on Twitter @RonKaufman.