March 8, 2011 March 8, 2011How Consumers Give FeedbackI’ve just seen some really interesting results in an article in the March Edition of The Customer Experience Journal from Bruce Temkin across at the Temkin […]
October 4, 2010 October 4, 2010Customer feedback – when is the wrong time to ask for it?This is a story of gaining customer feedback and when might be wrong time and place to do it. On Saturday, I was giving a talk […]