Today’s interview is with David Lloyd, who is CEO of Intelliresponse, a leading provider of virtual agent technology solutions and knowledge base management software for enterprises. David joins me today to talk about some of the cool things they are doing with virtual agent technology, customer self-service and what stops enterprises from getting more from this channel.
This interview follows on from my recent interview: Delivering first-class customer service – a law firm’s perspective – Interview with QuastelMidgen – and is number eighty nine in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Here are the highlights of my interview with David:
About David (taken from his Intelliresponse bio)
As CEO of IntelliResponse, David is responsible for setting the company’s strategic direction, overseeing operations and driving new growth. Before assuming this role, David was CTO & VP Client Services for IntelliResponse where he led the expansion of the product into analytics, social and mobile markets as well as the transformation of their analytics towards customer intelligence.
David was CTO/CIO with Dexit Inc. brought on to transform the current solution from proprietary technologies while making it available as a set of open services. Prior to Dexit, David worked with Carlson Marketing Group (CMG), as Senior Director, Technology Services in the US where he was responsible for overall technology strategy for the services and product assets that enable their many client gift card, loyalty and channel solutions. Mr. Lloyd joined CMG in 2001, after the successful acquisition of SalesDriver where he was VP Technology, leading this organization’s development and support of their SaaS based solution that supported thousands of client programs in a single configurable white-label solution model.
David has worked for top five consultancies as well as other start-ups in the area of online technology and strategy. His earlier studies were focused in computer science before completing his MBA from Queens.
You can drop David a note and ask about their Forrester assessment either via info at intelliresponse dot com or via his own email: david.lloyd at intelliresponse dot com. Furthermore, check out Intelliresponses case studies, find them on Twitter @IntelliResponse and you can find David on Twitter too @1RA.