customer survey

August 11, 2017
five hand

Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]
September 27, 2016

The benefits of surveying your customers at the point of experience – Interview with Lee Evans of SurveyMe

Today’s interview is with Lee Evans, the Chief Executive Officer & Founder of SurveyMe, a fast, flexible and closed-loop approach to receiving, recording and rewarding ‘Point […]
April 15, 2016

Some people say that customer surveys are dead, they’re wrong and here’s why

I recently saw the headline of an article on MyCustomer.com called: The Deadzone: Why customer surveys are dead. Having a keen interest in customer service and […]
October 17, 2012

Improve customer loyalty by ditching surveys and solving problems, including the silent ones

I was going through some old bookmarked and saved articles whilst thinking about what to write today and came across: The Customer Aggravation Index: Predicting Customer […]