Following on from my recent interview, Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law, today I want to share with you an interview that I recently conducted with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and venture-capital funded cloud based customer service platform.
This interview makes up number twenty-two in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
I caught up with Mikkel as he took some time out from the Le Web conference in London last week.
Below are highlights from our interview:
About Mikkel (from bio on Zendesk’s website)
After an inspirational trip to San Francisco in 1995 Mikkel launched what was one of Denmark’s first horizontal community portals. Less than a year later the portal was acquired by a Danish newspaper and Mikkel founded Caput, a software company specializing in standard software components for community building and social networks. Serving as its CEO until 2002 he became General Manager for the German service management consulting group Materna. His tenure there reunited him with former friends and colleagues Morten and Alex with whom he founded Zendesk and launched it in October 2007. Mikkel holds a BSc(Econ) in Market Economics from Denmark, is a frequent Twitter user and loves spending time with his wife and kids when not working with his awesome team and Zendesk customers.
Note: Thanks to Katharine Simon of Ballou PR for great blogger outreach and helping with the set up of the interview. Also, thanks to Cordy Griffiths (@cordyg) for sitting in on the interview – you might hear Cordy in the background at one point.
Thanks to adria.richards for the image.