Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you an interview that I conducted with Joshua March, the CEO and co-founder of Conversocial, back in August about his company and social customer service.
This interview makes up number twenty-nine in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
Below are highlights from our interview:
About Joshua (taken from his LinkedIn profile)
Josh is the co-founder and CEO of Conversocial, a venture backed SaaS company.
Conversocial is a social customer service software tool for Facebook and Twitter, used by companies including Sephora, Groupon, Hertz, Tesco, Net A Porter, Waitrose, M&S and more. They help their customers deliver great customer service through social channels by enabling them find and respond to real issues faster and more effectively – decreasing negative sentiment and the risk of social media disasters whilst saving time and giving greater customer insight.
Previously he co-founded iPlatform, the UK’s leading social app development company (and the first official Facebook Preferred Developer Consultants in the UK), which was acquired by Betapond in September 2012.
From 2008-2010 he was the Chairman of the Facebook Developer Garage London, an official Facebook event running monthly for developers, entrepreneurs and marketers working on the Facebook platform, which he helped set up in 2007.
You can follow and connect with Josh on Twitter @joshuamarch, connect with Conversocial on Twitter @conversocial, check out their website www.conversocial.com and can download their ‘Definitive Guide To Social Customer Service’ that Josh mentioned in the interview from Conversocial’s Resources page.
Thanks to thinkpublic for the image.
Note: I write these posts and conduct these interviews because I am passionate about companies that do great things and provide great service to their customers. I consult to companies to help them achieve this sort of greatness too. If you’d like to find out more then get in touch here. Alternatively, to stay in touch and get access to more ideas not published here on the blog, then do sign up for my monthly newsletter here.